Shipping Policy

Due to reduced capacity related to COVID-19, your order may be delayed. Currently, the estimated processing time is 14-21 days. 

  •  Processing time is separate from shipping time.
  • Orders are processed Monday- Friday (excluding holidays). Processing time requires 7-14 days.
  • Shipping timelines do not apply to orders shipped to APO/FPO addresses.
  • All shipping times are an estimation and cannot be guaranteed.

METHOD

TIME

RATE

USPS First Class Mail Or FedEx

5 - 7 business days

Calculated at checkout based on order size

Standard - International 

7 - 14 business days 

Calculated at checkout based on order size

 

 We currently ship to:   

Australia, Canada,  United Kingdom, United States, and United States Minor Outlying Islands


Shipping fees are non-refundable.

For items returned to Shop JADN due to an undeliverable address or issues with Customs, refunds will be issued for the net price of your item(s) minus the shipping charge. 


Shop JADN  does not hold or accept any responsibility for packages that have been stated as items lost, stolen, stuck in transit, or delivered.

We do not issue refunds or store credit for packages that the courier confirms as lost in transit or delivered. Concerns or questions about your order after it has shipped should be made to the carrier directly. The Customer Support Team can only see the same tracking information given to the customer through the tracking number. 


International Shipping 

Shop JADN  is not responsible for the payment of Customs or VAT Fees. The fee varies and is determined by each country and cannot be calculated in advance. By processing an order, you agree and acknowledge you will pay any Customs and VAT fees that may occur.